Helping Jim

Let’s take a look at a tester:
Jim is doing well in his current position, he is considered a good colleague (also by developers). No-one is saying Jim is lazy or incompetent. He browses a few blogs every so often and figures out how to slightly improve he performance at work. So why should he try new things?

I’ve found that in my work I deal with 2 types of situations:
a) Simple – something I can handle due to experience, skills, knowledge of the context, etc.
b) Complicated – something that I can’t handle easily. Due to new context or time/peer pressure or lack of skills, etc.
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